Privacy Policy

Welcome to blazeSpins, operated by BlazeSpins Limited (“we”, “us”, or “our”). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our website blaze-spinscasino.co.uk and its services. By using our platform, you consent to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is BlazeSpins Limited, registered in the United Kingdom. For any questions about your data or this policy, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

To provide you with our services lawfully and securely, we collect various types of personal data, including but not limited to:

  • Full name (first and last name)
  • Email address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • IP address and device information (such as browser type and operating system)
  • Account registration and profile details
  • Transaction history including deposits and withdrawals
  • Usage data including login times, game activity, and location data
  • Verification documents for identity and age confirmation (e.g., passport, driving licence)
  • Information voluntarily provided through customer support or communications
  • Special category data (such as health or ethnicity) only if you choose to provide it
  • Data received from trusted third parties for fraud prevention and responsible gambling checks

3. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To create and maintain your account and provide our gaming services
  • To verify your identity and age in compliance with UK gambling laws
  • To process deposits, withdrawals, and other financial transactions securely
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
  • To communicate with you about your account, service updates, and policy changes
  • To manage promotions, bonuses, and competitions you participate in
  • To send you marketing communications with your explicit consent
  • To personalise your experience and tailor content and offers to your preferences
  • To analyse usage patterns to improve our services and detect suspicious activity
  • To prevent fraud, money laundering, and other criminal activities
  • To generate anonymised and aggregated statistical reports

4. Legal Basis for Processing Your Data

We handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases for processing your data include:

  • Your explicit consent, where required (e.g., for marketing communications)
  • Performance of a contract, such as providing you with gambling services
  • Compliance with legal obligations imposed by UK gambling and financial regulations
  • Our legitimate interests, such as maintaining security, preventing fraud, and improving services, balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal and regulatory requirements. Typically, data will be kept for up to five years after your account closure or last activity. Certain data may be retained longer if required by law, for example, in cases of ongoing investigations, self-exclusion periods, or to comply with financial record-keeping rules.

6. Marketing Communications

With your consent, we may send you marketing materials about our services or those of our trusted partners. You can manage your marketing preferences or unsubscribe at any time through your account settings or by clicking the unsubscribe link in our emails. We respect your choices and will never send marketing communications without your permission.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

  • Ensuring website functionality and security
  • Remembering your preferences and login details
  • Analysing site usage to improve performance
  • Delivering personalised advertising

You can control cookie settings via your browser; however, disabling essential cookies may impact the website’s functionality.

8. Sharing Your Data

Your personal data may be shared with the following parties:

  • Service providers supporting our operations, such as payment processors, IT providers, and customer support
  • Regulatory and law enforcement authorities as required by law
  • Credit reference and fraud prevention agencies
  • Other companies within the BlazeSpins corporate group
  • Third parties you authorise us to share your data with

If we transfer your personal data outside the United Kingdom or the European Economic Area (EEA), we ensure it is protected by appropriate safeguards such as Standard Contractual Clauses or other approved mechanisms.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Our security controls are regularly reviewed and updated to maintain the highest standards of data protection.

10. Your Rights

You have the following rights regarding your personal data under UK GDPR:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (also known as the right to be forgotten) in certain circumstances
  • The right to restrict or object to processing in specific situations
  • The right to data portability to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting prior processing
  • The right to object to automated decision-making, including profiling, that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We encourage you to review this page periodically. Continued use of our services following any changes constitutes acceptance of the updated policy.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us directly at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority. More information is available at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable customers. For support and advice about gambling responsibly, please visit the UK Gambling Commission’s website at https://www.gamblingcommission.gov.uk or organisations such as BeGambleAware.

Last updated: 01.06.2024